Reference

Open the Terms Before Your First Login

Your account here is built for a phone, and these terms are written the same way — short lines, plain English, nothing buried at the bottom of a clause chain.

Plain-English clausesOne account per personWallet rules for bKash, Nagad, RocketEligibility follows local law
ckv444 Open the Terms Before Your First Login
HOW WE HANDLE DATA

Browse the Cookies and Data Rules

The terms cover data as much as gameplay. We keep the phone number and payment details tied to your account, log sessions so a returning login is recognised, and hold that record while the account stays open plus a set period for audit and dispute checks. Cookies keep you signed in between visits and remember your language choice; clearing them simply means a fresh one-time code. Two-step login and a wallet PIN are what keep anyone else out of a borrowed phone. Ask us to correct or delete what we hold and we will say plainly what can change and what local record-keeping requires us to keep.

What We Store

Your phone number, login history and the payment numbers you save. We do not hold wallet PINs or card numbers — those stay inside bKash, Nagad or Rocket, not with us.

Cookies and Sessions

Cookies keep a signed-in phone signed in and remember your language. Clear them and the next visit asks for a one-time code, which is the safer default on a shared handset.

Login Security

A one-time code goes to your registered number at each sign-in from an unfamiliar device. Two-step login plus a wallet PIN is the difference between a borrowed phone and a borrowed account.

Retention and Corrections

We hold account records while it stays open and for a set period after, for audit and dispute checks. Ask us to correct anything wrong and we will explain what can change.

REACH OUR DESK

Ask Us About a Clause

A doubt about a clause is normal, and we would rather you ask than guess. Our support desk runs from inside your account, so a question about the terms starts in the same place you log in — no separate site to hunt for. Tell us which section you are reading and what you expected it to say, and we can point to the exact rule that applies. Closing an account, removing a saved wallet number or disputing a transfer all begin with a message from you, and we confirm the outcome in writing.

Team online

In-Account Chat

Open the chat from your account wallet and quote the section you are unsure about. We answer terms questions there and send the relevant clause back to you in writing.

Terms Email

Prefer email? Message our terms desk from the address linked to your account, so we can verify you quickly and reply with a clear answer you can keep.

Closure and Wallet Removal

Ask in writing to close the account or drop a saved bKash, Nagad or Rocket number. We confirm the step once your balance and any pending check are settled.

Start With These Six Answers

Six questions come up most often when someone reads these terms for the first time — acceptance, duplicate accounts, payments, closure, updates and local law. We have answered them in the order you are likely to meet them, from the day you open your account to the day you ask us to shut it. If your own question is not here, the chat desk inside your wallet picks it up from there.

Yes. Creating the account and using the wallet means you accept the terms as they read that day. If a clause does not sit right with you, message our desk before your first transfer.

No. One verified account per person is the rule, and duplicate wallets are closed when we spot them. Keep a single login so withdrawals and verification stay straightforward.

bKash, Nagad, Rocket, Upay and bank transfer are the rails named in the agreement. A transfer sent from a wallet in your own name follows the same deposit and verification rules.

You request closure in writing and we settle the remaining balance to a wallet in your own name first. Open checks and any unsettled cricket market are cleared before the account is shut.

New wording appears on this page with the date it starts, and a banner in your account flags it on your next login. Keep using the account and the updated rules apply.

Access, eligibility and the products we can offer follow the law where you are and the regions we serve. If a game or market is not available to you, the terms still cover everything else.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.